Terms & Conditions
1.Introduction and Definitions
1.1. Agreement: These Terms and Conditions govern your use of the website located at https://www.minopotterypainting.co.uk/ and your purchase and use of services (including bookings, pottery painting, and firing) offered by Mino Pottery Painting & Cafe (“we”, “us”, “our”).
1.2. Acceptance: By accessing or using our website, booking a table, or purchasing any services from us, you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, you must not use our website or services.
1.3. Contact Details:
• Business Name: Mino Pottery Painting & Cafe
• Address: 16 Half Moon Lane, SE24 9HU
• Email: contact@minopotterypainting.co.uk
2. Booking, Payments, and Cancellations
2.1. Online Bookings (SevenRooms):
• Our booking service is managed by the third-party provider, SevenRooms. When you book a session, you are agreeing to their terms of service alongside ours.
2.2. Deposits and Fees:
• Studio Fee: A studio fee is charged per person per visit, which covers the cost of paints, tools, glazing, and firing, in addition to the cost of the ceramic item selected.
• Deposits for Groups/Events: For groups of 9 or more, or for special events/parties, a non-refundable deposit of 25% may be required to secure the booking.
2.3. Cancellation Policy:
• Standard Bookings: If you need to cancel a standard table booking, we request 48 hours notice. Deposits for group bookings are non-refundable if the cancellation is made with less than 7 days notice.
2.4. Session Duration:
• All standard painting sessions are booked for 2 hours. If you are unable to finish your pottery within this time, you may be required to book a return session or take the item home as a ‘takeaway kit’ to complete later (fees may apply).
3. The Pottery Process (Glazing, Firing, and Collection)
3.1. Glazing and Firing:
• Once you have completed painting, your piece will be left with us for glazing and kiln firing. This process is complex and takes an estimated 14-21 days. We will notify you via email when your finished pottery is ready for collection.
3.2. Kiln Disclaimer (Crucial Section):
• Ceramics is an art form subject to variables outside of human control. While we take every care, we do not guarantee the outcome of the firing process.
• Risk of Damage: In the unlikely event of your pottery cracking, breaking, or being damaged during the glazing or firing process, Mino Pottery Painting & Cafe shall be liable only for the cost of replacement of the original value of the ceramic item purchased.
• Liability Limitation: We accept no responsibility or liability for claims in relation to ’emotional distress’ or ‘trauma’ resulting from damage to a piece.
3.3. Collection Policy:
• Proof of Purchase: You must present your proof of purchase (e.g., receipt or booking number) upon collection.
• Storage Limit: Due to limited storage space, finished pottery pieces must be collected within 3 weeks from the date we notify you it is ready.
• Disposal: Any pottery remaining uncollected after 3 weeks will, regrettably, be considered abandoned and may be disposed of, donated to charity, or used for display purposes. We accept no liability for pieces disposed of after this period.
4. Conduct, Safety, and Breakages
4.1. Supervision:
Children must be supervised by a responsible adult (aged 18+) at all times. The responsible adult accepts full liability for the child’s behaviour and actions.
4.2. Breakages by Customer:
Pottery items are fragile. Any pottery broken by a customer before, during, or after painting (and before firing) will be charged to the customer at the full retail price of the item to cover the cost of replacement.
4.3. Code of Conduct:
We expect all customers to treat our staff and other customers with respect. We reserve the right to refuse service and/or require any person to leave the premises immediately, without refund, in cases of anti-social behaviour, abusive language, or violation of these terms.
5. Website Use, Intellectual Property, and Third-Party Links
5.1. Copyright and Intellectual Property (IP):
All content on this website, including text, logos, graphics, and the distinctive designs of Mino Pottery Painting & Cafe, is the property of Mino Pottery Painting & Cafe and is protected by UK and international copyright laws.
5.2. Customer Art:
You retain the copyright to the original artwork painted by you on the ceramic item. However, by accepting these terms, you grant Mino Pottery Painting & Cafe a non-exclusive, royalty-free licence to photograph your finished pottery and use the images for promotional, marketing, and social media purposes, unless you explicitly object in writing at the time of painting.
5.3. Links to Other Websites:
Our website contains links to external websites, including our booking (SevenRooms) and POS (Lightspeed) providers. We are not responsible for the content, privacy practices, or terms and conditions of these third-party websites.
6. Governing Law and Disputes
6.1. Governing Law:
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
6.2. Disputes:
In the event of a dispute, we encourage customers to contact us directly to seek a resolution. If the dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
7. Alcohol Service Policy & Terms
This section details the terms and conditions specifically related to the sale and consumption of alcoholic beverages on our licensed premises.
7.1 Compliance with Licensing Act 2003:
• Premises Licence: We operate under a Premises Licence granted by Southwark. Alcohol sales are strictly confined to the hours and areas stipulated in this licence.
• Designated Premises Supervisor (DPS): Alcohol is served under the supervision and authority of our designated DPS, whose direction must be followed regarding sales and refusal of service.
7.2 Age Verification (Challenge 25 Policy)
• Mandatory ID Check: We operate a Challenge 25 policy. If a customer appears to be under the age of 25, they will be required to provide a valid form of photographic identification to prove they are 18 years of age or older.
• Acceptable ID: Valid ID includes a passport, a photographic driving licence (full or provisional), or an ID card with the official PASS hologram. We reserve the right to refuse any ID that appears fraudulent or invalid.
• Refusal of Sale: If a customer cannot provide satisfactory proof of age, we are legally required to refuse the sale of alcohol to them, even if they are ordering for another person.
7.3 Refusal of Service & Responsible Consumption
• Intoxication: Staff are legally required to refuse service to any individual who appears to be drunk or is displaying signs of severe intoxication. Our staff’s assessment of intoxication is final.
• Disorderly Conduct: We reserve the right to refuse service and/or ask a patron to leave the premises if their conduct is disorderly, abusive, aggressive, or compromises the safety and enjoyment of other customers or staff.
• Purchasing for Minors: It is a criminal offence to purchase alcohol for a person under the age of 18. If a staff member suspects this is occurring, they will refuse the entire transaction and may ask the individuals to leave.
7.4 Consumption and Removal of Alcohol
• On-Premises Only: All alcoholic beverages purchased must be consumed on the premises unless explicitly sold as “Takeaway” in accordance with our licence conditions (if applicable).
• No BYOB: Customers are not permitted to bring their own alcoholic beverages (BYOB) for consumption on our premises. Any such alcohol will be confiscated and returned upon departure.
8. Food Allergies, Intolerances, and Dietary Requirements
This section outlines our policy and your responsibilities regarding food allergens and special dietary needs.
8.1. Mandatory Allergen Disclosure
• 14 Allergens: We comply with UK food law by providing information on the presence of any of the 14 major allergens in our dishes (e.g., cereals containing gluten, milk, eggs, peanuts, nuts, etc.).
• Customer Responsibility: It is the customer’s responsibility to inform a member of staff about any food allergy or intolerance every time they order, even if they have dined with us previously, as ingredients and suppliers may change.
• Information Availability: Allergen information for non-prepacked food is available upon request (e.g., via a detailed chart, menu key, or staff consultation). We ask that you do not rely solely on menu descriptions for allergen data.
8.2. Cross-Contamination Warning (Disclaimer)
• Preparation Environment: Our café operates a single, busy kitchen where allergenic ingredients, including airborne flour and nut products, are used extensively.
• Risk Mitigation: While we take all reasonable precautions and follow strict allergen control protocols (including dedicated preparation areas, segregated storage, and staff training), we cannot guarantee that any dish will be 100% free of trace allergens due to the possibility of cross-contamination.
• Severe Allergies: We strongly advise customers with severe, life-threatening allergies (anaphylaxis) to consider this risk before placing an order. By ordering from our menu, the customer acknowledges and accepts this potential risk.
8.3. “Free-From” and Dietary Claims
• “Free-From” Terminology: Unless a menu item is explicitly marketed as “Gluten-Free” (meaning it complies with the legal limit of 20 parts per million of gluten), any indication such as “contains no gluten ingredients” is for informational purposes only and does not constitute a medical guarantee of safety.
• Vegan/Vegetarian: Dishes described as “Vegan” or “Vegetarian” are prepared using plant-based or non-meat ingredients, 1respectively. However, due to the nature of a multi-purpose kitchen, trace cross-contamination (e.g., with dairy or meat products) may occur.